RETURNS & REFUNDS POLICY
Your satisfaction matters to us at Luminous Perfume.
At Luminous Perfume, we are committed to providing an excellent shopping experience and carefully handling every fragrance order. Please review our return and refund guidelines before placing your order.
RETURN ELIGIBILITY
Conditions for Returns
Due to the personal nature of fragrance products, returns and exchanges are subject to review and approval. Please contact our customer service team before returning any item.
Products should remain unused and in their original packaging unless the item arrived damaged, defective, or incorrect. Please do not send any item back without receiving return instructions from our team.
DAMAGED OR INCORRECT ORDERS
We Are Here to Help
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and its packaging so we can review the issue.
Our team will assess the case and explain the available resolution, which may include a replacement or refund where applicable.